24x7x365 e360 Client Technical Support: Call (877) 368-4797 opt 9, or

CASE STUDY

Automating Maintenance of a Medical Device

 

Summary

Challenge

​Ensure timely and consistent maintenance and calibration of approximately 50 fluoroscopes across a health system comprised of 24 hospitals.

Solution

Discovery, design, and architecture of an automation solution to track and alert maintenance requirements of fluoroscopes.

Enhanced patient care by correctly calibrating fluoroscope machines to provide accurate diagnoses.

Improved fluoroscope user experience by establishing a consistent, easy to navigate, maintenance routine.

Reduced CAPEX by increasing the lifespan of fluoroscope devices across the health system.

Created a foundation that can be adapted to expand automation across a variety of medical devices throughout the health system.

The Business Challenge

A $13B not-for-profit health system was finding it difficult to keep up with the maintenance and calibration of approximately 50 fluoroscopes located across its 24 hospital facilities. At the time, these activities were being manually tracked using a paper chart attached to each fluoroscope. Maintenance staff needed to travel to each facility, flip through the charts, and manually track intervals to ensure fluoroscopes were maintained and calibrated.

This resulted in a poor user experience – from the maintenance and cleaning staff, to the providers (primarily nurses) who frequently encountered uncalibrated or broken fluoroscopes when treating patients. Our client approached Entisys360 looking for a solution to address these challenges.

The Solution

Entisys360’s automation consultants initiated the engagement with a discovery process – documenting existing processes and identifying business requirements across all stakeholders including maintenance and cleaning staff, IT support and clinical providers.

With a solid understanding of the business requirements, our automation engineers then designed and architected an initial automation prototype using a .NET Project and SQL Server stack. The first release aimed at addressing the initial requirements of configuring calibration requirements and creating alerts when calibration was due.

Once the initial prototype was approved by our client sponsor, Entisys360 collaborated with the client’s developer team to build the first release. Additionally, we created a plan for future release that detailed resource requirements as well as feature prioritization against each one-week sprint cycle. Each sprint included testing, validation and peer review prior to release.

The Impact

Entisys360’s automated fluoroscope maintenance solution was well received by our client. As the team made the end-user experience a specific focus throughout the entire design process, stakeholders reported a positive user experience with the new solution. A feedback ticketing system was incorporated into the release to solicit continued feedback on enhancements, which the team continues to review and incorporate for future updates.

Through our discovery process, Entisys360 uncovered many variances between calibration of the client’s fluoroscopes. Additionally, broken equipment was frequently left unreported for months. Our automation solution alerted the right individuals to address miscalibrations and breaks so that they could be corrected in a timely fashion.

Among the numerous benefits of the automation solution are enhanced patient care as correct calibration is critical to an accurate diagnosis, longer shelf life as devices were maintained appropriately, and a positive clinician and patient experience as every fluoroscope was calibrated and functional when needed.

Finally, Entisys360 created an automation solution that served as a template that our client could adapt and apply to medical devices across the organization. This was a significant benefit as the organization has hundreds of similar devices that could leverage this type of solution.

Contact us today.

Learn more about how Entisys360 can address your healthcare technology needs through our leading edge advisory and technical solutions. To speak with an Entisys360 healthcare IT services consultant, contact us at healthcare@entisys360.com, or visit entisys360.com/markets/healthcare.

 

Services

Security and Privacy

Creating a strategy for managing risk and compliance, while helping to filter the noise of myriad cybersecurity technologies.

Modern Infrastructure

Empowering your enterprise to achieve its full potentialand greatest efficiencyby keeping IT infrastructure operational, available and secure.

Digital Workplace

Helping businesses keep infrastructure up-to-date, minimizing security risks, and maintaining compliance

Cloud, DevOps & Automation

Accelerating IT service delivery for our clients through the adoption of agile methodologies that are all part of a systems-oriented approach.

Microsoft Expertise

Helping set goals and establishing benchmarks for the journey toward the successful deployment of Microsoft solutions.

Enterprise Managed Services

Design, implementation, licensing optimization, and environmental services, ensuring use of Microsoft's best practices and configurations.

Our Markets and Market Support Vehicles

Business

Professional services and nationally-recognized expertise that align perfectly with the trends and challenges facing a variety of industries.

Healthcare

Recognizing the unique challenges faced by healthcare IT organizations, and offering understanding, capabilities, and trusted relationships.

Public Sector

Helping organizations contain costs maintain high availability while finding new ways to increase security, compliance and more.

Group Purchasing

Industry-leading IT consulting services and technology solutionsaccessed through a streamlined contracting process.

Resources

Events

Learn about our upcoming events and webinars.

Solutions Literature

Access content on solution and service offerings.

Blog

Learn about leading technology topics.

Press Releases

Read official updates from the e360 team.

News Stories

Read about latest industry and  e360 news.

About e360

About e360

Our mission, vision, leadership and team

Accolades

e360 awards and recognition

Privacy

e360's commitment to privacy

Community

e360's commitment to privacy

Careers

e360 career opportunities

Contact

e360 locations and contact resources