24x7x365 e360 Client Technical Support: Call (877) 368-4797 opt 9, or

CASE STUDY

Rapid Mobile Workplace Set-up Using Virtual Desktops

 

Summary

Challenge

Rapid set-up of approximately 200 employees to a virtual work-from-home environment in response to unplanned COVID-19 office closures.

Solution

Design, software procurement, and implementation oversight, to enable rapid implementation of a fully remote workforce.

Established a seamless and positive end user transition from an office to a home work environment.

Ensured protection of PHI and PII.

The Business Challenge

Prompted by the COVID-19 pandemic, a $650M+ not-for-profit regional hospital system needed to transition all but essential workers to a virtual work environment to protect the health and safety of their employees, patients, and the community at large.

The organization considered a number of factors from the physical equipment their mobile workforce would use, to the level of personal health information (PHI) and personally identifiable information (PII) that would be transmitted remotely. The hospital system asked Entisys360 to propose a solution to rapidly create a mobile workforce that was agile, secure and provided a consistent user experience.

The Solution

Entisys360 proposed a remote workforce set up using virtual desktop infrastructure (VDI) instead of employer provided desktops and laptops. Leveraging VDI enabled a more rapid roll out, use of employee or employer provided hardware, and centralized IT control to ensure security, data access, and a seamless user experience for all employees.

An initial discovery meeting between Entisys360’s engineering team and the healthcare system’s technology leaders focused on gathering requirements. From there, Entisys360 designed and architected a virtual desktop solution in line with the needs of the client. Specific focus was made on ensuring an easy transition for the end user, access of the right data by the right employees, and security of patient and proprietary information.

Upon approval of the proposed solution by the healthcare system’s leadership, Entisys360 procured the Citrix Virtual Apps and Desktops software, and provided advisory services and technical support as the client’s technology team implemented the solution.

The Impact

Entisys360’s expertise in virtual desktop technology, understanding of healthcare industry operations and nuances, and relationships with leading technology vendors enabled our client to quickly implement a mobile workforce in response to the COVID-19 pandemic shutdowns. This allowed the organization to maintain business operations with minimal disruption to their employees and customers.

The recommended virtual desktop approach resulted in a positive user experience as it provided flexibility for employees to choose their preferred device and created a seamless experience against what they are used to in an office environment.

Additionally, VDI provided our client’s business and technology leaders the controls they needed to ensure that sensitive data shared between virtual employees was secure, maintaining patient and business privacy.

Based on the positive experience with the VDI implementation, our client has now engaged Entisys360 to advise on a broader mobile workforce solution as a strategic business initiative. Specifically, the organization is considering a permanent virtual workforce set up for the Human Resource and Finance departments. This added flexibility will improve the client’s employee satisfaction, and the permanent transition could achieve a variety of additional benefits including reduced real estate costs, and improved talent access, among others.

Contact us today.

Learn more about how Entisys360 can address your healthcare technology needs through our leading edge advisory and technical solutions. To speak with an Entisys360 healthcare IT services consultant, contact us at healthcare@entisys360.com, or visit entisys360.com/markets/healthcare.

 

Services

Security and Privacy

Creating a strategy for managing risk and compliance, while helping to filter the noise of myriad cybersecurity technologies.

Modern Infrastructure

Empowering your enterprise to achieve its full potentialand greatest efficiencyby keeping IT infrastructure operational, available and secure.

Digital Workplace

Helping businesses keep infrastructure up-to-date, minimizing security risks, and maintaining compliance

Cloud, DevOps & Automation

Accelerating IT service delivery for our clients through the adoption of agile methodologies that are all part of a systems-oriented approach.

Microsoft Expertise

Helping set goals and establishing benchmarks for the journey toward the successful deployment of Microsoft solutions.

Enterprise Managed Services

Design, implementation, licensing optimization, and environmental services, ensuring use of Microsoft's best practices and configurations.

Our Markets and Market Support Vehicles

Business

Professional services and nationally-recognized expertise that align perfectly with the trends and challenges facing a variety of industries.

Healthcare

Recognizing the unique challenges faced by healthcare IT organizations, and offering understanding, capabilities, and trusted relationships.

Public Sector

Helping organizations contain costs maintain high availability while finding new ways to increase security, compliance and more.

Group Purchasing

Industry-leading IT consulting services and technology solutionsaccessed through a streamlined contracting process.

Resources

Events

Learn about our upcoming events and webinars.

Solutions Literature

Access content on solution and service offerings.

Blog

Learn about leading technology topics.

Press Releases

Read official updates from the e360 team.

News Stories

Read about latest industry and  e360 news.

About e360

About e360

Our mission, vision, leadership and team

Accolades

e360 awards and recognition

Privacy

e360's commitment to privacy

Community

e360's commitment to privacy

Careers

e360 career opportunities

Contact

e360 locations and contact resources