Citrix Netscaler Managed Service

Enhance your security and compliance with WMA Citrix Netscaler Managed Service

Table of Contents

SECTION 1 What is e360 Citrix Netscaler Managed Service?

Citrix Netscaler is a networking device used to deploy secure, fast, and stable web services. Citrix Netscaler is integrated into many Citrix Virtual Apps and Desktop (CVAD) implementations. While organizations often possess the skills to administer their Citrix Virtual Apps and Desktops environments, they may not have the same level of experience with the Citrix Application Delivery Controller and its network layers. e360 Citrix Netscaler Managed Service helps your organization implement the most secure and stable application delivery service possible. Let e360 ensure the health and security of your Citrix Netscaler infrastructure.

SECTION 2 Citrix Netscaler Managed Services

Onboarding Services

  • Evaluation of client’s Citrix Netscaler environment
  • Assess, review and address service requirements
  • Establish access to devices and required tools
  • Schedule recurring operational activities
  • Assess client process and protocol
  • Document infrastructure
  • Define client resources

Ongoing Services

  • Citrix Netscaler & ADM backups and firmware updates
  • Level tier 2/3 support
  • Certificate monitoring
  • Recurring Security Assessment & CVE remediation
  • Monthly health check
  • Annual Health Assessment
  • Non-project configuration changes (Move, Add, Change)


Citrix Netscalers are complex networking devices. Citrix administrators must be proficient in many knowledge areas but often do not possess the networking skills or time required to properly maintain an Citrix Netscaler infrastructure. Our team of Citrix Netscaler experts address this problem for you enabling you to focus your time and budget on other business critical areas.

  • Peace of mind knowing your Citrix Netscaler infrastructure is professionally managed by experts
  • A regiment of operational activities focused on security, functionality, availability & resiliency
  • Monthly reports on Citrix Netscaler infrastructure health
  • Annual Security Assessment
  • Annual Health Assessment
  • White glove support and guidance
  • Reallocation of resources
  • Risk mitigation of outages & vulnerabilities








Business interviews and strategy sessions



Change process review and execution



Environmental review and documentation



Citrix Netscaler System Health

Comprehensive Health Assessment and remediation



Health check, log review, and resource usage report




Citrix Netscaler, ADM backup monitoring




Firmware updates




Certificate monitoring and management




CIS analysis and remediation




Security Health

Comprehensive Security Assessment and remediation



External IP vulnerability scans and report




Citrix security bulletin notification and impact communications




Support and Changes

24x7 escalated level 2-3 support




Moves Adds Changes (MAC)




ADM support, configuration, and management





SECTION 3 EMS Citrix Netscaler Managed Service FAQs

e360 Citrix Netscaler Managed Service is a comprehensive Citrix Netscaler support and management service that helps organizations ensure the health, security, and performance of their Citrix Netscaler infrastructure.

The EMS Citrix Netscaler Managed Service includes a wide range of services, including:

  • Onboarding services: e360 will evaluate your current Citrix Netscaler environment, assess and review your service requirements, establish access to devices and required tools, schedule recurring operational activities, assess your current process and protocol, document your infrastructure, and define your client resources.

  • Ongoing services: e360 will provide Citrix Netscaler & ADM backups and firmware updates, level tier 2/3 support, certificate monitoring, recurring security assessment & CVE remediation, monthly health checks, annual health assessments, and non-project configuration changes (Move, Add, Change).


The cost of the EMS Citrix Netscaler Managed Service varies depending on the size and complexity of your Citrix Netscaler environment. However, e360 offers pricing as low as $2000 per pair per month, with a minimum one-year term.

e360 is a leading provider of Citrix consulting and managed services. Their team of Citrix Netscaler experts has a deep understanding of the Citrix Netscaler platform and can help you ensure that your Citrix Netscaler environment is always up-to-date, secure, and performing optimally.

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