Enterprise Managed Services
Industry-Leading Technology Services, Cost Savings and Ease of Doing Business
A Suite of Enterprise Managed Services
e360 is committed to helping our clients maintain the maximum value of their technology investments, and to freeing up their team members to focus on more strategic business initiatives
Through our Enterprise Managed Services (EMS), we help you align your business initiatives with evolving industry trends and obtain a clear understanding of the impact that future technologies will have on IT business value.
Enterprise Support Services
e360 enables you to offload enterprise infrastructure management, freeing up your technical resources to focus on business initiatives that drive greater value for your organization.
- 24x7x365 Support Desk
- Administrative Services
- Cloud, On-Premises or Hybrid environments
- Tier 1 Team Enablement
- Tier 2 & 3 Incident Management
- Defined Report, Service Quality Validation & Continuous Improvement
Lifecycle Management Services
e360 provides proactive maintenance services that help you increase the return on investment you have made in your virtualization and cloud infrastructures, over the long-term
- Monitoring and alerting
- Patch Management
- Endpoint management & protection
- Email Integrity& Protection
- Inventory Management
Infrastructure Management Services
e360 enables secure access to essential resources from anywhere, helping businesses and their workforces remain flexible and resilient.
- Network Infrastructure
- Hardware & Software Updates
- Capacity Management
- Application Management
- Platform and Application Management & Monitoring
Microsoft Support Services
e360’s services and expertise provides you with access to the high quality support and services that enable you to drive success with your Microsoft investments.
- Support across all deployments including on- premises, hybrid, and cloud
- Prioritized break/fix support
- Access to onsite support ensuring your most critical issues are quickly resolved
- Scheduled IT health checks
- Training to help optimize your technology and IT staff
Enterprise Support Services
If you have a simple or complex environment e360 can help operate all or a subset of your IT service offerings from our pool of resources.
24x7x365 Support Desk
- After hours on-call support
- Scalable service levels
- Administrative Services
- Move, add & change tasks users, systems & applications
- Third-party run and or governance of critical IT processes
- Monitoring, patching, change management and SLA management
- Cloud, On-Premise or Hybrid Environments
- Tier 1 Team Enablement
- Supplement specific or many roles and tasks
- Tier 2 & 3 Incident Management
- Tier 1 escalation to our staff for advanced issues
- Technology & vendor agnostic across complex environments
- Escalation to internal subject matter experts & vendor support
- Defined Report, Service Quality Validation & Continuous service improvement
Lifecycle Management Services
e360 is committed to helping our clients maintain the maximum value of their technology investments, and to freeing up their team members to focus on more strategic business initiatives
Through our Enterprise Managed Services (EMS), we help you align your business initiatives with evolving industry trends and obtain a clear understanding of the impact that future technologies will have on IT business value.
Our EMS services include Enterprise Support Services, Lifecycle Management Services, Infrastructure Management Services, and Microsoft Support Services.
e360 provides organizations with expert resources to manage the operational and lifecycle activities associated with IT infrastructure. Our experienced team applies a best practice approach to ensure key components of the IT infrastructure are professionally managed, allowing IT personnel to focus on delivering value to the business.
Our Suite of Lifecycle Management Services
Asset & Inventory Management
Email Integrity
& Protection
Endpoint Management
& Protection
Monitoring
& Alerting
Patch
Management
Infrastructure Management Services
e360 partners with clients to provide dedicated resources to their internal support roles through staff augmentation or fully-managed Infrastructure environments.
Our staff apply industry best practice and proven methodologies to ensure partners are delivering maximum value to their business clients.
IT Infrastructure Services (Supplemented or Managed)
- Microsoft
- Citrix
- Storage
- Meraki Access
- Meraki Security
- Networking
- Backup & Recovery
- Monitoring
Hardware & Software Updates
- OS
- Firmware
- Application
- Appliance & Device
Capacity Management
- Reporting & trend analysis
- Industry best practice for right-sizing
Application Management
- Commercial Applications
- In-house applications
- Leverage knowledge, internal and vendor resources
Platform and Application Management & Monitoring
Microsoft Support Services
Microsoft relies on its partners to provide support for both Cloud and Non-Cloud Microsoft products. And as a Microsoft Gold and CSP partner, e360 is required to provide support for our Microsoft clients.
e360’s Microsoft Support Services are designed to optimize our clients’ Microsoft investments. Their organization will benefit from complete, end-to-end on-shore managed support across the full Microsoft platform, which will enable them to expand their capabilities in the cloud and collaborate more strategically with Microsoft.
Cloud
Cloud Service Provider (CSP)
- Microsoft 365 – User, Group, Email, License administration
- Microsoft Azure – Infrastructure administration
On-Premises
Microsoft Premier Support
- Reactive Support – Fix what is not working
- Advisory Support – Educate, Plan & Tune
- All current Microsoft products (non-government)
Hybrid
e360 Unified Support
- e360 provided support (backed by Microsoft Premier support)
- e360 staff provided Reactive support – Break/Fix
- e360 staff provided Advisory Support – Educate, Plan and Tune
- BI Reporting, Customer Success & Optimization options
Contact us today.
Learn how e360 can help you achieve your technology goals through our industry-leading IT consulting services, while driving efficiency and significant cost savings.
For more information about e360’s Enterprise Managed Services, contact us at EMS@e360.com.
