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Enterprise Managed Services

Benefit from Industry-Leading Technology Services, Cost Savings and Ease of Doing Business with e360

e360 is committed to helping our clients maintain the maximum value of their technology investments, and to freeing up their team members to focus on more strategic business initiatives

Through our Enterprise Managed Services (EMS), we help you align your business initiatives with evolving industry trends and obtain a clear understanding of the impact that future technologies will have on IT business value.

Enterprise Support Services

e360 enables you to offload enterprise infrastructure management, freeing up your technical resources to focus on business initiatives that drive greater value for your organization.

  • 24x7x365 Support Desk
  • Administrative Services
  • Cloud, On-Premises or Hybrid environments
  • Tier 1 Team Enablement
  • Tier 2 & 3 Incident Management
  • Defined Report, Service Quality Validation & Continuous Improvement
Lifecycle Management Services

e360 provides proactive maintenance services that help you increase the return on investment you have made in your virtualization and cloud infrastructures, over the long-term

  • Monitoring and alerting
  • Patch Management
  • Endpoint management & protection
  • Email Integrity& Protection
  • Inventory Management
Infrastructure Management Services

e360 enables secure access to essential resources from anywhere, helping businesses and their workforces remain flexible and resilient.

  • Network Infrastructure
  • Hardware & Software Updates
  • Capacity Management
  • Application Management
  • Platform and Application Management & Monitoring
Microsoft Support Services

e360’s services and expertise provides you with access to the high quality support and services that enable you to drive success with your Microsoft investments.

  • Support across all deployments including on- premises, hybrid, and cloud​
  • Prioritized break/fix support
  • Access to onsite support ensuring your most critical issues are quickly resolved
  • Scheduled IT health checks
  • Training to help optimize your technology and IT staff

Our Suite of Enterprise Managed Services

Enterprise Support Services

If you have a simple or complex environment e360 can help operate all or a subset of your IT service offerings from our pool of resources.​

24x7x365 Support Desk

  • After hours on-call support 
  • Scalable service levels 
  • Administrative Services
    • Move, add & change tasks users, systems & applications 
    • Third-party run and or governance of critical IT processes 
    • Monitoring, patching, change management and SLA management
  • Cloud, On-Premise or Hybrid Environments
  • Tier 1 Team Enablement
    • Supplement specific or many roles and tasks 
  • Tier 2 & 3 Incident Management
    • Tier 1 escalation to our staff for advanced issues 
    • Technology & vendor agnostic across complex environments 
    • Escalation to internal subject matter experts & vendor support
  • Defined Report, Service Quality Validation & Continuous service improvement 

Lifecycle Management Services

e360 is committed to helping our clients maintain the maximum value of their technology investments, and to freeing up their team members to focus on more strategic business initiatives

Through our Enterprise Managed Services (EMS), we help you align your business initiatives with evolving industry trends and obtain a clear understanding of the impact that future technologies will have on IT business value.

Our EMS services include Enterprise Support Services, Lifecycle Management Services, Infrastructure Management Services, and Microsoft Support Services.

e360 provides organizations with expert resources to manage the operational and lifecycle activities associated with IT infrastructure. Our experienced team applies a best practice approach to ensure key components of the IT infrastructure are professionally managed, allowing IT personnel to focus on delivering value to the business.

Our Suite of Lifecycle Management Services

Asset & Inventory Management

Email Integrity
& Protection

Endpoint Management
& Protection

Monitoring
& Alerting

Patch
Management

Infrastructure Management Services

e360 partners with clients to provide dedicated resources to their internal support roles through staff augmentation or fully-managed Infrastructure environments.

Our staff apply industry best practice and proven methodologies to ensure partners are delivering maximum value to their business clients.

IT infrastructure services we can supplement or manage for you​

  • Microsoft 
  • Citrix 
  • Storage
  • Networking 
  • Backup & Recovery
  • Monitoring

Hardware & Software Updates

  • OS
  • Firmware
  • Application
  • Appliance & Device

Capacity Management

  • Reporting & trend analysis
  • Industry best practice for right-sizing 

Application Management

  • Commercial Applications
  • In-house applications
  • Leverage knowledge, internal and vendor resources 

Platform and Application Management & Monitoring

Microsoft Support Services

Microsoft relies on its partners to provide support for both Cloud and Non-Cloud Microsoft products. And as a Microsoft Gold and CSP partner, e360 is required to provide support for our Microsoft clients.

e360’s Microsoft Support Services are designed to optimize our clients’ Microsoft investments. Their organization will benefit from complete, end-to-end on-shore managed support across the full Microsoft platform, which will enable them to expand their capabilities in the cloud and collaborate more strategically with Microsoft.

Supports solutions offerings include:

Cloud
Cloud Service Provider (CSP)

  • Microsoft 365 – User, Group, Email, License administration
  • Microsoft Azure – Infrastructure administration

On-Premises
Microsoft Premier Support

  • Reactive Support – Fix what is not working
  • Advisory Support – Educate, Plan & Tune
  • All current Microsoft products (non-government)

Hybrid
e360 Unified Support

  • e360 provided support (backed by Microsoft Premier support)
  • e360 staff provided Reactive support – Break/Fix
  • e360 staff provided Advisory Support – Educate, Plan and Tune
  • BI Reporting, Customer Success & Optimization options

Contact us today.

Learn how e360 can help you achieve your technology goals through our industry-leading IT consulting services, while driving efficiency and significant cost savings.

For more information about e360’s Enterprise Managed Services, contact us at EMS@e360.com.

Services

Security

Creating a strategy for managing risk and compliance, while helping to filter the noise of myriad cybersecurity technologies.

Modern Infrastructure

Empowering your enterprise to achieve its full potentialand greatest efficiencyby keeping IT infrastructure operational, available and secure.

Digital Workplace

Helping businesses keep infrastructure up-to-date, minimizing security risks, and maintaining compliance

Cloud, DevOps & Automation

Accelerating IT service delivery for our clients through the adoption of agile methodologies that are all part of a systems-oriented approach.

Microsoft Expertise

Helping set goals and establishing benchmarks for the journey toward the successful deployment of Microsoft solutions.

Enterprise Managed Services

Design, implementation, licensing optimization, and environmental services, ensuring use of Microsoft's best practices and configurations.

Our Markets and Market Support Vehicles

Business

Professional services and nationally-recognized expertise that align perfectly with the trends and challenges facing a variety of industries.

Healthcare

Recognizing the unique challenges faced by healthcare IT organizations, and offering understanding, capabilities, and trusted relationships.

Public Sector

Helping organizations contain costs maintain high availability while finding new ways to increase security, compliance and more.

Group Purchasing

Industry-leading IT consulting services and technology solutionsaccessed through a streamlined contracting process.

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