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Cathie Newell

Cisco Services Manager

Table of Contents

Cathie's Bio

Cathie Newell is the adept Cisco Services Manager at the helm of our dynamic team, bringing three decades of technology expertise, including 12 years dedicated to managing our Cisco Services and Support team. Her commitment to understanding and addressing customer needs has been paramount, harmonizing seamlessly in promoting robust business development strategies.

As the Cisco Services Manager, she leads with a results-oriented mindset and a passion for achieving excellence. Key Competencies: • Client-Centric Approach: Cathie’s career has been defined by a relentless focus on customer needs. Partnering to promote business development, to ensure our services not only meet but exceed expectations. • Analytical Prowess: Equipped with an acutely analytical mind, she swiftly assimilates information, efficiently assesses situations, and expedites workable solutions within the Cisco realm, all with the overarching aim of delivering excellence in the Customer Experience.

This problem-solving acumen defines our approach at e360. • Relationship Builder Extraordinaire: Cathie’s role extends beyond conventional account management. She excels at building robust relationships at various levels within customer accounts, fostering effective communication and collaboration and ensuring a harmonious and productive partnership.

Personal Summary

Personal Mission Statement: "Dedicated to professionalism, personability, and a commitment to positive change, I strive to empower others and contribute to creating a better world for all."

Professionalism: I embody professionalism, demonstrating unwavering dedication to my team, co-workers, and customers. Going the extra mile isn't just a task; it's my commitment to achieving goals and ensuring customer satisfaction. Personability and Passion: Approaching every interaction with warmth, I prioritize building strong relationships, both personally and professionally.

Connecting with others is at the heart of my endeavors. Whether assisting my team or working towards customer satisfaction, my enthusiasm fuels my commitment. Helping Others Grow: Finding joy in fostering personal and professional growth, I am committed to helping individuals become the best versions of themselves. Animal Welfare: As an advocate for animal rights, I would go to great lengths to save and protect them. If possible, I'd rescue every animal in need, making their well-being a priority in my life.

Degrees and Certifications

Iowa State


  • Iowa State University- Bachelor of Science - Marketing, Management and Family and Consumer Sciences


  • Cisco Sales Academy- Cisco Customer Experience Certified
  • Cisco Sales Academy- Renewals Manager for Partners
  • Cisco- Services, Subscriptions and Software Renewals Certified
  • Cisco- Customer Lifecycle Management Certified

Technology Skills

Technical Engagements