Isaac Nickell

Isaac Nickell

Director, Managed Services Delivery

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Isaac's Bio

Isaac Nickell is a highly experienced business leader with over 20 years in the managed services industry, spanning roles in architecture, product management, engineering, and consulting. He has excelled in various leadership positions, where he led teams to deliver substantial revenue growth and operational improvements. Isaac's expertise extends to developing service strategies, executing service lifecycle management, and leading transformational projects in data center and cloud services as a change agent.

He is also noted for his academic achievements, including an MBA with distinction, and possesses a strong skill set in leadership, strategic thinking, and technical expertise. Isaac's primary focus is driving organizational change, excellence in service delivery and client relations.

Personal Summary

Driven by a passion for strategic innovation and a commitment to excellence, my mission is to be a dynamic agent of change in the technology sector. With a career built on leading high-performing teams and a deep understanding of service strategy and operational management, I aim to foster environments where excellence is not just a goal, but a standard.

By combining visionary leadership with a collaborative spirit, I am dedicated to developing solutions that not only advance organizational objectives but also set new benchmarks in service delivery and team performance.

Degrees and Certifications

fresno state
WGU

Degrees

  • CSU Fresno State - MBA
  • Western Governors University - B.S., Information Technology

Technology Skills

  • Microsoft - Cloud, Infrastructure Services, Virtualization
  • Cisco - Compute, Networking
  • NetApp - Storage (SAN/NAS)
  • Dell/EMC - Compute, Storage (SAN/NAS)
  • VMware - Virtualization
  • ServiceNow - ITSM
  • ITIL - v3, v4

Technical Engagements

Enterprise (10000+) Global Beverage Company

Managed Services engagement for global IT outsourcing and management of WAN and LAN services powered by Cisco networking and Palo Alto solutions. Responsibilities included leading technical architecture team delivering advisory services.

Enterprise (10000+) Global Asset Management Company

Managed Services engagement for global IT outsourcing and management of WAN, LAN, and UC (Unified Communication) services powered by Cisco networking, Cisco voice and Palo Alto solutions. Responsibilities included leading technical architecture team delivering advisory services.

Enterprise (10000+) Global Equipment Manufacturing Company

Managed Services engagement for global IT outsourcing and management of LAN services powered by Cisco networking. Responsibilities included leading engineering teams delivering services globally.

Enterprise (10000+) Global Pharmaceutical Company

Managed Services engagement for global IT outsourcing and management of LAN services powered by Cisco networking. Responsibilities included leading engineering teams delivering services globally.