e360's Managed Services practice provides proactive, SLA-backed IT operations across your infrastructure, digital workplace, and applications, so your internal team can focus on what moves the business forward.
Always-on coverage with defined SLAs and rapid incident response.
Your team retains strategic control. e360 handles the operational burden.
A named Customer Success Manager aligned to your business objectives, not just your tickets.
Most organizations don't need to outsource IT entirely. They need a strategic partner who can absorb the operational complexity: the monitoring, the incident triage, the endpoint management, the platform administration, so internal teams can focus on the work that actually differentiates the business.
e360's Managed Services model is built for co-management. You define the strategy and retain ownership of key decisions. e360 provides the coverage, the tooling, and the engineering depth to execute it reliably, with SLA-backed performance and full transparency into what's happening in your environment.
Regular business reviews, defined escalation paths, and a dedicated Customer Success manager ensure the engagement stays aligned to where your business is going, not just where it's been.
From cloud and AI operations to security and the digital workplace, e360 Managed Services covers the layers your organization depends on every day.
Managed operations for cloud infrastructure and AI platforms, including Platform+ delivery. e360 handles provisioning, optimization, and ongoing management of cloud environments and AI workloads so your team can focus on outcomes, not uptime.
Proactive monitoring and management of your compute, storage, and network infrastructure. 24/7 coverage with defined SLAs, rapid incident response, and continuous optimization to keep your environment stable and cost-efficient.
End-user support, endpoint management, collaboration platform administration, application delivery, and workplace experience optimization. When employees can't work, the business can't either. e360 keeps the digital workplace running so your people can.
Co-managed security operations with 24/7 threat monitoring, detection, and response. e360 delivers ongoing SOC coverage, vulnerability management, and GRC support, keeping your security posture active and accountable between strategic engagements.
Always-on coverage with alerting and response before issues escalate to outages.
Contractual performance commitments with regular reporting and quarterly business reviews.
A named Customer Success Management and Governance resource aligned to your business objectives.
Defined procedures for incident triage, escalation, and resolution with clear ownership at every stage.
Ongoing optimization recommendations informed by performance data, not just reactive fixes.
Retain strategic control while e360 handles day-to-day operations. Engage at the level that fits your team.
Managed Services isn't just operational coverage. Every engagement includes a Customer Success layer built around keeping you aligned, informed, and moving forward.
Most managed services relationships drift over time. Tickets get resolved, SLAs get met, but the strategic alignment between the engagement and what the business actually needs quietly erodes. Quarterly reviews become status updates. Roadmaps go unreviewed.
e360 addresses this with a dedicated Customer Success Management and Governance resource embedded in every Managed Services engagement. This isn't a support contact. It's a named Customer Success manager who owns the relationship between e360's delivery teams and your business objectives.
They run the QBRs, track the KPIs, surface the optimization opportunities, and serve as your advocate inside e360 when priorities shift or escalations are needed. The result is a managed services engagement that stays strategic, not just operational.
A dedicated point of accountability who keeps your engagement performing and your team informed.
A Managed Services Assessment gives you a clear picture of where operational overhead is highest and where co-management with e360 would have the most impact.
